Shipping policy
Shipping Rates
Shipping costs are calculated at checkout based on the weight of your order and destination.
Processing time
All orders are handmade and processed within 7-10 business days. During holidays, promotions, or high-volume periods, processing times may be slightly longer.
Shipping Time
Once your order has shipped, estimated delivery times are:
- Puerto Rico: 2–7 business days
- United States: 5–10 business days
Delivery times are estimates and are not guaranteed.
Order Tracking
Once your order ships, you should receive a confirmation email with tracking information.
Incorrect Addresses
Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional shipping charges resulting from incorrect addresses provided by the customer.
Lost or Delayed Packages
Once a package has been handed over to the carrier, we are not responsible for shipping delays caused by the carrier, weather conditions, or other circumstances beyond our control. If your package appears lost, please contact us and we will do our best to assist you.
Damaged Orders
If your order arrives damaged, please contact us within 48 hours of delivery and include your order number along with clear photos of the product and packaging. We will review the claim and, if approved, provide a replacement or refund.
Exposure
Due to the nature of candles and wax melts, products may soften or melt when exposed to high temperatures during transit. We carefully package all orders, but we cannot guarantee product condition if packages are left outdoors for extended periods after delivery.